Shipping & Returns

Effective Date: 18 January 2025

At Alison McMath Beauty Clinic, we aim to provide a smooth and reliable shopping experience for our customers. Please review our Shipping and Returns Policy below for details on our processes and terms.

Shipping Policy

1. Delivery Area
We currently only ship to addresses within the United Kingdom.

2. Shipping Costs

  • A flat rate of £4.79 per product is applied to all orders.

  • Shipping costs will be added to your total at checkout and clearly displayed before payment.

3. Dispatch and Delivery Times

  • Orders are typically processed and dispatched within 1-3 working days.

  • Standard delivery times are 3-5 working days from the date of dispatch.

  • Please note that delivery times may vary during busy periods, such as holidays, or due to unforeseen postal delays.

4. Tracking Information
For tracked deliveries, you will receive an email with tracking details once your order has been dispatched.

5. Delivery Address
Please ensure your delivery address is accurate at the time of placing your order. We cannot be held responsible for orders delivered to an incorrect or incomplete address.

Returns and Refunds Policy

1. Returns Eligibility
We hope you’re happy with your purchase, but if you’re not, you may return products for a refund or exchange under the following conditions:

  • Products must be returned in their original, unopened, and unused condition.

  • Return requests must be made within 14 days of receiving your order.

2. Non-Returnable Items
The following items cannot be returned:

  • Opened or used skincare products and supplements.

  • Items marked as non-refundable in the product description.

3. How to Return an Item
To request a return, please contact us at alimcmath1@gmail.com with your order number and details of the item you wish to return. We will provide instructions on how to proceed.

4. Return Shipping Costs

  • Customers are responsible for the cost of returning items.

  • We recommend using a tracked and insured delivery service, as we cannot be held responsible for items lost or damaged during return shipping.

5. Refunds

  • Once we receive your returned item and confirm it meets the returns criteria, we will issue a refund to your original payment method.

  • Refunds will be processed within 7 working days of receiving the return.

6. Exchanges
If you would like to exchange an item, please contact us to arrange this. Exchanges are subject to stock availability.

Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact us within 7 days of delivery at alimcmath1@gmail.com. We will arrange a replacement or refund at no additional cost to you.

Contact Us

If you have any questions about our Shipping and Returns Policy, please contact us:

  • Email: alimcmath1@gmail.com

  • Phone: 07584 132397